KAIZEN™ in Service

From need more, hire more
To flow and resource efficiency and flexibility

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of the workforce is employed in services sector

of time is spent on non-value added activities

a week is spent in meetings

of tasks performed could be automated

reduction in processing costs with automation

Mission

If you have the mission of:

• Shortening processing Lead Times, by striving for 100% value-added activities

• Improving people effectiveness and automate processes

• Reaching high-quality standards in order to achieve 100% customer satisfaction

Challenges

Roadblocks impeding you from fully succeeding

Customers' expectations grow higher with available information that enables benchmarking

Facing the new players that enter the market every day, thanks to online-based solutions

Retaining process knowledge in spite of high employee turnover

Keeping up with new technologies without scattering information and processes through different applications

Complying with data protection regulations

Improving productivity while maintaining service quality and customer satisfaction

Solutions

You need to develop:

Flow efficiency

• Understand organizational processes, how they link with customers and suppliers and set the priorities for optimization

• Design and implement new processes that create flow and reduce Lead Times

• Understand the organizational processes, how they link with customers and suppliers and set the priorities for optimization

• Design and implement new processes that create flow and reduce Lead Times

Resource efficiency

• Design and implement the best standards to eliminate variability and waste

• Implement the optimal way to store information in order to minimize the time of search, prepare the information for automation and maximize user experience

• Use the latest technology to automate administrative processes, to improve productivity and reduce quality issues

• Design and implement the best standards to eliminate variability and waste

• Implement the optimal way to store the information in order to minimize search times, prepare the information for automation and maximize user experience

• Use the latest technology to automate administrative processes, in order to improve productivity and reduce quality issues

Planning optimization

• Optimize the time dedicated to meetings, through meeting cascade planning with the elimination of duplicate information and redundant meetings

• Concentrate the teams on the value-added activities by having a central element distribute the work and absorbing the non-value added tasks: Mizusumashi

• Improve the flexibility and reduce capacity losses by using capacity planning and leveraging on the polyvalence of the teams

• Optimize the time dedicated to meetings, through meeting cascade planning with the elimination of duplicate information and redundant meetings

• Concentrate the teams on the value-added activities by having a central element distribute the work and absorb the non-value added tasks: Mizusumashi

• Improve the flexibility and reduce capacity losses by using capacity planning and leveraging the multi-skilled nature of the teams

Flow and resource efficiency Planning optimisation

Reach best-in-class performance

Process Efficiency in Service Retail

Process Efficiency in Public Sector

Inpatient Circuit Optimization in Healthcare

Start with a Value Stream Analysis

During the Value Stream Analysis workshop we will create an improvement vision for your organisation, business unit or department. By working alongside your team, we will understand the current state of the business processes, design the Value Stream Vision and define an implementation plan to achieve the desired results.

See VSA brochure

Ready to Start?

Find key opportunities in your service and transactional processes by conducting a Value Stream Analysis.

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