Benchmarks & Client Cases
• Failure to meet the customers’ Service Level Agreement (SLA)
• High dependency on third parties
• Quantity of stocks not adjustable - late deliveries and stockouts were common
• Team hierarchy not focused on the best interests of the customer
• Low team maturity
• Lack of autonomy
• Team leaders and teams were not aligned with the continuous improvement process – “firefighting”
• Teams aligned with customers’ needs
• Customer centricity
• New Value Stream: based on customer type
• Teams focused on their performance, improvement and autonomy
• Adjustment of stock levels to customers’ demand
The project resulted in an increase in sales of $1.8 thousand/year and an annual profit benefits of $508 thousand.
Lead Time from purchase order to customer delivery
Delivery Lead Time decreased by 49%
Deliverable time rate
Deliverable time rate increased by 8%
Proposal hit rate
Proposal hit rate increased by 8%
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