Benchmarks & Client Cases
Daily Management in the Public Sector
The Challenge
Poor workplace organisation
Incorrect team dimensions
Problem
• Lack of management by objectives (KPIs)
• Lack of organization of physical spaces, which limits productivity
• Difficulty in standardizing knowledge in teams and effectively training new employees
Root Causes
• Teams without autonomy in process maintenance and improvement
• Lack of proactivity in process improvement
• Weak culture of Continuous Improvement and lack of routines
• Suboptimal number of team members in each team, contributing to poor coordination of teamwork
The Solution
Team meetings with visual management
Workplace organisation
Standardisation and Structured Problem Solving
• Daily Team Meetings: supported by team boards with KPIs, work plan, definition of priorities and improvement cycle
• Digital and physical workplace organization to boost productivity, improve process transparency and create a better working environment
• Office standard work and structured problem solving to improve process efficiency and automate procedures, facilitating employee training – over 100 tasks standardized
• Team development program to roll out implementation to all areas
The Results
The daily improvements of the teams generated annual savings of $400,000 per year.
Errors
The number of process errors decreased by 30%.
Team Versatility
Team polyvalence increased by 40%.
Average Execution Time
Task execution times decreased by 60%.
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