Benchmarks & Client Cases

Daily KAIZEN™ Routines in Decentralised Teams

The Challenge


 

Problem

• Difficulties in communication between internal teams and service providers

• Different service levels for each team

• High number of pending work orders



Root Causes

• Different processes across the different geographical areas

• Lack of control and monitoring of the performance of service providers - no KPIs

• High number of team members and managers - inadequate Span of Control



The Solution

Digital Daily KAIZEN™
platform for audits and performance monitoring

• Digital Mission Control Room for managing the implementation of improvement initiatives

Implementation of Digital Daily KAIZEN™ with standardised communication routines

Process improvement and standardisation for a unified vision

Creation of a platform for audits and performance monitoring

The Results

The initiatives managed in the Mission Control Room, generated over $2.3 million in OPEX savings.


Pending Service Orders

Pending Work Orders

Pending Work Orders reduced by 20%.

Provider Audits

Supplier Audits

Supplier Audits increased by 7.6%.



Are you interested in Kaizen Institute's consulting services?

We assist client teams in achieving great results by putting breakthrough paradigms into action.

Are you interested in Kaizen Institute's training courses?

Kaizen Institute's distinctive training program includes learning the theory and practice and gemba visits.

arrow up