Total service management


The aim of the seminar is to make participants aware of wastage in the office and service area and to enlist their cooperation in wider value creation initiatives in their own workplace. The focal point of the seminar is the systematic improvement of processes and procedures with the aid of proven KAIZEN methods. This saves costs and leads to higher internal and external customer satisfaction.


Who should attend:

Every person in the office/service area seeking to improve their value chain. Staff, managers and practitioners, who wish to make the administration process more customer-friendly and service oriented. Employees from the areas of: Secretarial, Organisation, Management Assistants as well as KAIZEN operatives.

Topics Covered:

Introduction to Lean & Kaizen principles
Understanding Paradigms
The 6 level model
Visual management
5S workplace organisation
Introduction to 16 office wastes


Course dates...

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Kaizen Institute Canada Inc.

Suite 207-5720 Macleod Trail SW
Calgary, Alberta
Canada, T2H 0J6
Tel: +1 403-452-1476

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Zug 6300 Switzerland
Tel: +41 (0)41 725 42 80
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Toll Free: +1 888-464-3622
Fax: +1 480 320 3479 

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Chuo-ku, Tokyo 103-0026 
Tel: +81 (0) 3 5847 8245
Fax: +81 (0) 3 5747 7901 

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