Total service management
 

Description:

The aim of the seminar is to make participants aware of wastage in the office and service area and to enlist their cooperation in wider value creation initiatives in their own workplace. The focal point of the seminar is the systematic improvement of processes and procedures with the aid of proven KAIZEN methods. This saves costs and leads to higher internal and external customer satisfaction.

 

Who should attend:

Every person in the office/service area seeking to improve their value chain. Staff, managers and practitioners, who wish to make the administration process more customer-friendly and service oriented. Employees from the areas of: Secretarial, Organisation, Management Assistants as well as KAIZEN operatives.
 

Topics Covered:

Introduction to Lean & Kaizen principles
Understanding Paradigms
The 6 level model
Standardisation
Visual management
5S workplace organisation
Introduction to 16 office wastes

 

Course dates...

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Contact

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Kaizen Institute Canada Inc.

Suite 207-5720 Macleod Trail SW
Calgary, Alberta
Canada, T2H 0J6
Tel: +1 403-452-1476

Europe / Middle East / Africa

Bahnhofplatz
Zug 6300 Switzerland
Tel: +41 (0)41 725 42 80
Fax: +41 (0)41 725 42 89 

North / Latin America

7137 East Rancho Vista Drive B-11
Scottsdale, AZ 85251 USA
Toll Free: +1 888-464-3622
Fax: +1 480 320 3479 

Asia Pacific

Kabuto-cho Dai-ichi Bldg, 3F
5-1 Nihonbashi Kabuto-cho
Chuo-ku, Tokyo 103-0026 
Tel: +81 (0) 3 5847 8245
Fax: +81 (0) 3 5747 7901 

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